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Datasoft Networks

Datasoft Networks is the only authorized resellers of VOIPSWITCH and Pronto Dialers.

VOIPSWITCH

VOIPSWITCH is a carrier grade softswitch with an integrated billing solution and Interactive Voice Response (IVR) system.

Pronto Dialer

Pronto Dialer Express is a mobile application, which allows users to make VoIP calls from mobile phones.

VoipSwitch

Callback

Callback module allows for implementation of various types of callback based services. What is common for all of them is that it is the system (VoipSwitch) that initiates connections to two end points on a user request. The types of callback differ in the way of how a user can trigger the service and also they are often divided depending on how the user’s requests are authorized.




SMS callback

In this method users trigger the callback by sending SMS to a provider’s service number. The service number can be implemented by the mean of a mobile phone connected to a PC (not necessarily server) with a special application (which is part of the module) that communicates with the mobile and forwards requests to VoipSwitch. Another method is renting the SMS number from SMS provider which will forward incoming text messages to specified VoipSwitch URL. Authorization in this method can be by Caller ID of the phone from which SMS has been send or by user/password (or PIN) send in SMS content.

Web callback

This service is sometimes called Connect Two and is a conference between two parties initiated from the web interface level or from a special, desktop application i.e. Callback Dialer.




Regular Callback

Initiated by making a phone call to a provider’s service number. The service number can be implemented by the mean of DID from DIDs provider, PSTN or GSM gateway or a mobile phone connected to a PC (not necessarily server) with a special application (which is part of the module) that communicates with the mobile and forwards requests to VoipSwitch.




Authorization methods

By PIN the system calls back to the caller ID that has come with the call, after the call is connected the IVR prompts for a PIN, after successful authorization the two stage dialing scenario is processed, By Caller ID (ANI) the system tries to authorize the Caller ID received with the triggering call, if authorization is successful (the caller ID is associated with a user account in the system), the system makes a call to the caller ID or to a default phone number assigned to the user account (defined by the user e.g. from the web), and By DID in this method each user has a unique DID (virtual phone number) associated with his/her account. After dialing this DID the system initiates a call to a predefined phone number associated with the account (not the caller ID). This service is mainly for users that for requesting callback use phone services with blocked caller ID.




IP IVR Calling card module

The IP IVR module extends VoipSwitch of the whole set of services that utilizes voice interaction with users. The IP IVR version for Calling cards services is sold separately as a module. The IP IVR for other services is the part of the main package (VoipSwitch platform). The IP IVR can be used with any VoIP equipment that is compatible with SIP or H323 protocol. Also it supports DIDs (SIP or H323 trunks). Thus, the access number for example for Calling cards can be implemented by using DIDs rented from a provider (instead of owning a PSTN gateway). In this scenario DID or DIDs are delivered over Internet directly from DID provider to VoipSwitch. The IP IVR supports following Codecs: G723.1, G729, G711, GSM, G722. The voice prompts are stored in already compressed format what makes the system robust as it does not have to convert the prompts while realizing the IVR procedures. The IVR scenarios as well as voice prompts are customizable. It comes with predefined scenarios that can be found useful in different applications. Also the new scenarios can be built by system administrator using XML scripting language. The system is multilingual by default there are several languages uploaded, for example English, French, Spanish, Arabic, Hebrew and many others.




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